Radis Community Care (Reading) is a domiciliary care agency that provides personal care to people living in their own homes. It provides a service to older people and people who may have dementia, a physical disability, learning disability, a sensory impairment or mental health needs.
The CQC praised the service, saying:
People and their relatives said staff were caring and respected their privacy and dignity.
People felt the service they received helped to maintain their independence where possible.
Staff felt the management was supportive and approachable. Staff were happy in their role which had a positive effect on people’s wellbeing.
But the CQC added:
Staff were not always trained or regularly assessed as competent to administer medicines in line with the provider’s policy, clinical guidance and best practice.
Care records did not always clearly reflect how staff were meeting people’s specific health conditions.
Where others signed consent to care forms on behalf of people who received support, it was not always clear they had the legal authority to do so.